Payment Policy

At [Store Name], we strive to provide easy, secure, and convenient payment methods for our customers within the Kingdom of Morocco.

1. Cash on Delivery

We offer Cash on Delivery service for eligible orders.

You can place your order online, then pay the order value in cash upon receipt from the delivery company.

You may be contacted by phone or WhatsApp to confirm the order before dispatch.

2. Electronic Payment

We may offer electronic payment methods depending on the services available in the store.

When choosing electronic payment, you will be redirected to the payment gateway of the payment service provider to complete the transaction securely.

Available payment methods may include bank cards or other electronic payment methods, as shown to you during checkout.

3. Payment Currency

All prices displayed in the store are in Moroccan Dirham:

MAD / د.م.

4. Delivery Fees

Delivery fees may be added to the total order depending on the city or region.

Delivery fees and the final total will be displayed before confirming the order.

5. Order Confirmation

After placing the order, we may contact you by phone or WhatsApp to confirm:

• Customer name.

• Phone number.

• Delivery address.

• Ordered products.

• Total order.

The order may be canceled if we are unable to contact the customer for confirmation.

6. Cash on Delivery and Order Refusal

When choosing cash on delivery, placing the order confirms your desire to purchase the requested products.

Please ensure that the phone number and address are correct and that you are available to receive the order.

In case of non-receipt of the order without a valid reason, we reserve the right to take appropriate action in accordance with the store's policies.

7. Electronic Payment Issues

If you encounter a problem during electronic payment, please ensure the correctness of the payment details and contact your bank or payment service provider if necessary.

You can also contact us for assistance in completing the order.

If the amount has been deducted and the order has not been confirmed, please contact us and send available transaction information so that we can verify the status.

8. Refunds

In cases where the customer is eligible for a refund of a prepaid amount, the refund will be processed according to the exchange and return policy and the payment method used.

It may take additional time for the amount to appear in the customer's account, depending on the bank or payment service provider.

9. Payment Security

We are committed to using reliable payment services and taking appropriate measures to help protect transaction-related information.

We do not ask you to share your password or verification code for your card or account with us via phone or WhatsApp.

10. Contact Us

If you have any questions related to payment or encounter a problem while completing your order, you can contact us via:

WhatsApp: [Store WhatsApp number]

Phone: [Phone number]

Email: [Email address]